Returns & Repairs Policy

You have 14 days from delivery to request a return for a refund, or an exchange for a different size or design.

To be accepted, a piece must be unworn and in its original condition, returned with its pouch and certificate card.

Because each strap is strung by hand to your wrist and chosen design, we can't accept returns on pieces that have been worn, resized, altered, or personalised beyond our standard options — except where the piece is faulty.

For an exchange, we'll remake or restring your piece in the size or design you prefer. Any price difference is charged or refunded, and the first exchange on an order is free.

Refunds are issued to your original payment method within 5–10 business days of us receiving and inspecting the piece. For cash-on-delivery orders, refunds are made by bank transfer or store credit.

Return shipping is arranged by you and at your cost, unless the piece is faulty or we sent the wrong item — in which case we cover it. We don't charge restocking fees on standard designs.

Every piece is covered by the ARMADORN guarantee:

• Lifetime hand-restringing and clasp service — we'll re-string and refit your piece for as long as you own it.
• A 2-year guarantee on the finish and plating against tarnishing under normal wear.
• Free replacement of any stone that loosens or chips within the first year.

We'll always send a quote before any paid work. Turnaround is typically 7–14 days once your piece reaches our atelier, plus shipping. We cover the inbound label for guarantee repairs; you cover shipping for out-of-guarantee work.

Keep your piece away from water, perfume, lotion and chemicals. Wipe it gently with a soft, dry cloth and store it flat in its pouch. Damage caused by water, chemicals or misuse isn't covered by the finish guarantee — but we can still repair it at cost, and we're always glad to help.

Scan the QR code on your certificate card, or enter your serial number (for example ARM-7K2M-4QX9) on our verification page. Choose Repair or Return and follow the steps — we'll confirm by email with a prepaid label or an appointment, usually within 1–2 days.

Please keep your certificate card and, where possible, your original packaging.

We ship free within Egypt and offer regional delivery across the Gulf. Return and repair shipping arrangements follow the sections above.

These terms are offered in addition to — and do not limit — any rights you have under the consumer-protection laws of your country.